Responsible Gaming

Gaming Should Be Entertainment

At GFS Brisbane, we believe that online pokies and gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.

Remember: The house always has an edge. Only gamble what you can afford to lose, and never view gaming as an investment or income source.

Age Verification

Online gaming in Australia is strictly regulated. You must be 18 years of age or older to participate in any gaming activities on our site. We take age verification seriously and reserve the right to request proof of identity.

If you are under the legal age, please do not access gaming platforms. Help is available for young people concerned about their own or a friend's gaming habits.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Consider seeking help if you experience any of the following:

• Spending more time or money on gaming than intended
• Constantly thinking about gaming or previous gaming sessions
• Needing to gamble with increasing amounts to get the same excitement
• Feeling restless or irritable when trying to reduce gaming
• Chasing losses by gambling more to win money back
• Lying to family, friends, or others about gaming habits
• Using gaming to escape problems or relieve stress
• Borrowing money or going into debt to finance gaming
• Neglecting work, school, or family responsibilities
• Jeopardizing relationships or opportunities due to gaming

If any of these apply to you, support is available. Please reach out.

Self-Help Tools & Controls

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Establish a maximum amount you are willing to lose in a gaming session.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Session Time Limits: Set automatic timeouts to interrupt extended gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account. This prevents access to gaming for a period you choose.

These tools are designed to help you stay in control. Contact our support team to activate any of these features.

Support Organizations in Australia

If you or someone you know is struggling with problem gambling, help is confidential and free:

Primary Australian Resources

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (Free, confidential, 24/7)
  Online counselling, resources, and referrals to local services.
• Lifeline Australia
  Phone: 13 11 14 (24 hours, 7 days a week)
  Crisis support and counselling for financial stress and emotional distress.
• Beyond Blue
  Phone: 1300 224 636
  Support for mental health issues that may be connected to problem gambling.

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Support for problem gamblers and their families.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gaming.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Education and research on responsible gaming.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537) - 24/7 helpline.

Reach Out Today

If you think you may have a problem with gambling, or if you're concerned about someone else, please seek help immediately. There is no shame in reaching out—support is available, confidential, and free.

Your wellbeing matters to us. Contact one of the organizations listed above, or speak to a counsellor who can provide guidance and support.

Last updated: 2026